Sensing Out Customer Interactions - Speech Analytics | best mba colleges in bangalore

Posted by Dr.M.Kethan On 15/02/2023 12:41:56

In a digital age, live voice contacts matter even more in providing a high-quality customer experience. New technologies make voice-data analysis easier to achieve, for lasting results. mba in business analytics bangalore

The evolution of the traditional call center into an omni channel contact center has allowed companies to view the function less as a cost driver and more as an opportunity to provide strategic, experience-oriented customer care. With customers engaged via SMS, websites, chats, and social media, identifying customers’ reasons for initiating contact has become a core analytics use case for virtually any contact-center operation. Creased focus on customer care requires today’s leaders to manage more data than ever before—and as more transactions migrate from in-person channels, data management becomes even more important to the customer experience. mba in business analytics in bangalore

In a digital age, live voice contacts matter even more in providing a high-quality customer experience. New technologies make voice-data analysis easier to achieve, for lasting results. mba business analytics bangalore

The evolution of the traditional call center into an omni channel contact center has allowed companies to view the function less as a cost driver and more as an opportunity to provide strategic, experience-oriented customer care. With customers engaged via SMS, websites, chats, and social media, identifying customers’ reasons for initiating contact has become a core analytics use case for virtually any contact-center operation. Creased focus on customer care requires today’s leaders to manage more data than ever before—and as more transactions migrate from in-person channels, data management becomes even more important to the customer experience. top mba colleges in bangalore

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